FAQ

Check out the answers to questions most frequently asked about iFinger's products.

Does iFinger provide support for cd-rom products?

Cd-rom products have never been sold by iFinger LTD, hence iFinger does not provide support for cd-rom products.

Can I upgrade my cd-rom product?

Unfortunately Cd-rom products containing iFinger software are not upgradable. Cd-rom products consists of iFinger licensed software, and have never been sold by iFinger LTD.

Will my downloaded iFinger reference books still work with iFinger 3.0?

Yes, if you have purchased iFinger version 2.2 or higher from the iFinger web shop. Older (2.1 or lower) versions will not work with version 3.0 (or higher).

Can I upgrade my downloaded products?

Yes, if you have iFinger version 2.2 or 2.5. If you run iFinger version 2.1 or lower you need to purchase new products in order to run 3.0 (or newer). Cd-rom products are not upgradable. Please look at FAQ cd-rom.

Are the cd-rom version compatible with download version?

Download version is not compatible with cd-rom version. Cd-rom products are no longer supported.

How to run iFinger on a Mac operating system?

iFinger requires a Microsoft Windows emulator to run on a Mac-based
operating system. iFinger recommend using the program "Crossover" to run
iFinger on Mac. It can be run while you work in the Mac environment. You
lose some of iFingers shortcuts, but iFinger is still easy to access.
The program costs about $ 40 and can be purchased here:
http://www.codeweavers.com/products/cxmac/

How do I uninstall my iFinger products?

To uninstall your iFinger products do the following:

1. Go to Windows control panel, select "Programs and Features" (Vista) or "Add or remove programs" (XP)

2. Locate all iFinger products (search engine and dictionaries) in the list, select them and click "Uninstall"

3. Go to Start -> Programs -> iFinger and click "Uninstall" if present

4. Restart Windows

5. Use Windows Explorer and delete the folder "C:\Programfiles\iFinger"

Is iFinger compatible with Windows 7?

Yes, products purchased from our webshop is compatible with all versions of Windows 7.

Why does not the double-click function work in Opera?

If you use the Opera web-browser the double-click funtion will not work because this function opens a separate Opera menu. Therefore, you must highlight the word (without using double click) and then use the keyboard shortcut.

What is the iFinger search engine?

The iFinger search engine is a software program that incorporates structured information databases. The program then provides the user with instant access to that information.

What is an iFinger dictionary?

All dictionaries provided at the iFinger web site are electronic editions which can be used by the iFinger search engine. You can add as many dictionaries as you wish.

What is the Pop-up Window?

The Pop-up Window appears automatically from your title bar when you move your cursor over a word in a web browser, or in any Windows based program. The Pop-up Window contains a summary of the results of the search from the product that you've installed.

For more information about this function, see What is an Automatic pop-up?

What is the Article Window?

The Article Window will give you the entire listing as it appears in your product. If there is more text than will fit in the display window, you can scroll down to see the entire article by using the scroll bar on the right hand side of the Article Window. When you have finished reading from the Article Window, you can return to the Pop-up Window by hitting the "up" arrow.

Can I keep the Article Window open?

Yes. After you hit the "down" arrow, simply check the box that says "Keep Article Open". Once checked, the Article Window will remain open for each product's listing in which you've chosen to hit the down arrow. To close it, un-check the "Keep Article Window" box, and click outside the window.

What is the Down Arrow?

The Pop-up Window will provide you with a summary of the listings from the products in which you're searching.

If there is more information than can be displayed in the Pop-up Window, you will also see a down arrow in this window. When you click on the "down" arrow, the rest of the listing will appear in the Article Window.

Can I add new words in a dictionary?

No, but you can create your own dictionary where you have the ability to edit the words as you wish.

What is Wikipedia?

Wikipedia is a free online encyclopedia in which the general public can participate in updating the content.

How does Wikipedia work with iFinger?

To use Wikipedia with iFinger requires a connection to the internet. Once connected, iFinger will then offer a link to the definition of the word you selected in your local language Wikipedia in addition to the definition provided by your iFinger dictionary.

What is a download?

It's the transfer of the product that you've selected, directly from the iFinger web site onto the hard disk of your computer.

How do I download a product?

The instructions for download will be clearly explained when you buy your product.

How long will it take to download?

The download time will vary depending on the size of the product that you've chosen to buy, i.e. the size of the file varies depending on how much information is contained in it. The approximate download time will be clearly indicated in the product information, but the actual time will depend on the speed and quality of your internet connection.

How many products can I download?

You can buy and download as many as you wish. The iFinger search engine can handle multiple dictionaries, and will perform a search through all installed content.

After I decide which products I would like to buy, do I have to download them all at the same time?

No; Once you've paid for the product, we'll send you a license key and a link to where you can download the product at any time.

The product files are always available, so you can come back and download them again if need be. However, if you have repeated problems with your computer, then simply contact our customer support on support@ifinger.com and we'll help you resolve the issue.

Which versions of Windows 7 can run iFinger?

Currently iFinger runs on all versions of Windows 7, except the 64 bit versions.

Does iFinger run on Windows 7 64 bit?

Unfortunetly the current version does not work on Windows 7 64 but. However, we are working on the this and there will come a new version soon. iFinger does supports both XP and Vista 64 bit.

Double click does not work! Why?

Internet Explorer 7 running in Windows Vista "steals" the double click from iFinger. If you prefer to neutralize this (i.e. instant look up by marking a word and double click) you need to deactivate User Account Control (UAC) in the Microsoft Security settings.

This may also be done through the Control Panel by following path:

- User accounts
- Activate or deactivate user control
- Deactivate user control.

One alternative is to use [CTRL]+[F11} or change to another browser like Mozilla Firefox or Opera.